order

Order completion

1. Orders below a value of EUR 166.00 plus 20% sales tax cannot be carried out.
2.Orders with a value of EUR 166.00 to EUR 200.00 plus 20% sales tax are subject to a minimum quantity surcharge of EUR 10.00 plus 20% sales tax - we deliver to our customers free of charge without charging freight costs (in most EU Countries) - but this is not possible with an order value of less than EUR 200.00.

Shipping of goods:

We supply our customers directly from three large warehouses in the Netherlands and an additional warehouse in Germany. The dispatch takes place directly from the warehouse to the delivery address of the customer. A collection in Graz is therefore not possible or expedient, since the delivery time would be exactly the same. Depending on the warehouse and type of goods, we ship via DHL Express (24 hours delivery in the EU) or UPS (48 hours delivery in the EU), large products or goods with a total weight of more than 35kg are sent with a forwarding agency, here the delivery time is for those in stock Goods about 3-5 days, depending on the destination country.

Cancellation of an order (with PayPal payment):

Consumers (non-commercial buyers) can cancel an order, even if the goods have already been shipped or delivered, within the legally stipulated period (see our terms and conditions & cancellation policy). After the return transaction (receipt of the returned goods in full and undamaged including the original packaging and accessories, if applicable), the payment amount will be refunded. If the order was paid for with PAYPAL, PayPal will NOT refund the charged fee of 2.9% plus EUR 0.35 per transaction to us. Contrary to the usual practice, we assume this fee upon receipt of payment at our expense. In the event of cancellation, ONLY the net payment amount received (order total minus 2.9% PayPal payment fee less EUR 0.35 PayPal transaction fee) will be refunded to the customer.
When paying with Klarna or IBAN bank transfer, the amount will be refunded to the customer without deduction.